ServiceNow Engineer


 

 

is looking for highly skilled ServiceNow Engineers to join our Cloud Team. Dare to try?!

What is ?

We are a young Tech company with just one vision: Re-imagining software engineering services by combining top engineers (you) with artificial intelligence. We are aiming to become the remote Cloud engineering department for the enterprise. We’re growing and scaling, and we want you to be a part of this amazing experience.

Your Mission 

You will be working with a platform-as-a-service (PaaS) enterprise service management software that specializes in IT Service Management (ITSM), IT Operations Management (ITOM) and IT Business Management (ITBM) applications and provides forms-based workflow application development.

Your day to day will consist on creating automated business processes with the power of Coding and help solve issues our client’s users may have with the platform. In a nutshell, your main mission is to deliver unparalleled service to your clients.

You will develop these skills:

  • Knowledge of ITIL processes. 
  • Web based Application development (JavaScript, AngularJS, HTML5, CSS) 
  • Systems Integrations (REST and SOAP)
  • Automation tools such as Cucumber, Selenium and Q-Unit.

You will face clients from different cultures, develop your English proficiency skills, learn how to engage customers, manage your own time, improve your attention to detail, learn how to solve complex problems and gain professional empowerment.

Who are we looking for? 

Talented English speaking techies filled with curiosity and passion. Creative individuals with a global mindset whom can think outside of the box, wear different hats and work in multi-functional, multi-cultural teams. If you’re passionate about coding, delivering solutions on the cloud, and consider your client’s needs as your own, then NovoScale is the place for you. 

Requirements:

  • Software engineer, technician, technologist or related Education Certificate.
  • Experience in development for other Platforms (Oracle, SAP, Epicor, MS Dynamics, Salesforce) or ITSM tools is preferred.
  • Experience working under ITIL framework. Certification preferred. 
  • At least 1 year of experience working in software development.
  • Advanced JavaScript, CSS3 and HTML5 Skills.
  • Experience working with "pacakged" software (VMC, Veaam, Jommla, Durandal, Wordpress, etc.)
  • Experience working in Bilingual Environments.
  • Ability to develop new knowledge with ease. 
  • Organized & Excellent time management skills.
  • Willingness to share knowledge and assist teammates.

Salary Range

Welcome to Pay for Performance! If you’re the right candidate for us we’ll make sure we make an offer that makes you happy.

Application and Selection Process

Our selection process is simple:

A phone screen to validate your level of English and Experience.
A technical test to measure your skills.
A standard Background and Reference Check.
A Technical Interview with the Team’s leaders.
Boom! If you pass, You get an offer.

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Desired salary*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
For the Following questions, select your level of proficiency with each of the skills below (0=No Exposure/Experience, 5=Expert). Got it?*
Incident Management - Enables Customer to restore normal IT operations by providing capabilities to record, classify, distribute, and manage incidents through to resolution.*
Problem Management - Facilitates the process of identifying the root causes of errors in the IT infrastructure by providing capabilities to record, escalate, and manage problems through to resolution.*
Change Management - Allows repeatable methods and procedures to be used for introducing change into the IT infrastructure by providing capabilities for creating, assessing, approving, and executing changes.*
Release Management - Facilitates the planning, design, build, configuration, testing, and release of hardware and software into the IT infrastructure.*
Request Management - Provides capabilities to approve and fulfill requests for IT goods and services defined and presented in the service catalog.*
Configuration Management (CMDB) - Provides capabilities to identify, record, and report on IT configuration items and their relationships.*
Asset Management - Provides capabilities to track and manage the physical, contractual, and financial aspects of IT assets.*
Project Portfolio Management - Provides capabilities to plan, organize, and manage IT projects and project portfolios including associated tasks and resources.*
Software Development Lifecycle (SDLC) - Provides capabilities to manage the software development process in IT projects including enhancement requests, defect prioritization, definition of release content, and tasks.*
IT Governance, Risk and Compliance (IT GRC) - Provides capabilities to document IT policies and procedures, define and assess risks and controls, audit and test controls, and track remediation tasks.*
IT Cost Management - Provides capabilities to track one-time and recurring costs of configuration items used by IT, and allocate those costs to business units using allocation rules.*
Work Management - Provides capabilities to create work order records for the repair and service of IT equipment. Includes capabilities to qualify, dispatch, and issue work tasks based on location and skill.*
Vendor Performance - Enables Customer to manage, evaluate and compare IT vendors based on predefined criteria.*
Resource Management - Provides a view of IT projects and the availability, allocation, and capacity of assigned IT resources.*
HR Service Automation - Provides capabilities to manage the service delivery of a human resource department by offering a self-service catalog, assignment of requests based on fulfillment rules and reporting.*
Performance Analytics - Provides advanced analytics and time series analysis for key performance indicators (KPIs).*
Discovery - Locates Devices connected to an enterprise network. When Discovery locates a Device, it explores its configuration, status, software, and relationships to other connected Devices, and updates the Configuration Management Database (CMDB).*
Orchestration Core - Enables orchestration of activities outside Customer’s instance of the subscription service. Orchestration Core includes the following Orchestration Activities: Active Directory; PowerShell; SSH; and Puppet.*
Public Catalog - Service Catalog use in which requests are fulfilled using Request Management or a Custom Application where the persons performing the Requester user type are not Customer’s employees or contractors.*
Notify - Provides the capability to initiate notification from Customer’s instance of the subscription service to a supported third party platform for SMS, voice and other communications protocols.*
App Creator - A customization and configuration tool.*
Business service maps - Graphically displays the configuration items related to a business service, and indicates the status of those configuration items.*
Chat - Provides real-time communication capability via instant messaging between users.*
Coaching loops - Provides the capability to monitor and provide feedback on a specific behavior of an individual or group.*
Content management system - Provides the ability to create custom interfaces.*
Custom application templates - Include tables, modules and other building blocks to assist Customer in creating custom applications that automate processes for sales force automation and facilities management.*
Graphical workflow - Provides the capability to automate multi-step processes within Customer’s instance of the subscription service. Each workflow can manage a sequence of activities, such as creating records or running scripts, and the condition-based transitions between them. Customer is required to purchase Orchestration Core to orchestrate activities using the graphical workflow that interact outside Customer’s instance of the subscription service.*
Knowledge management - Provides role-based tools to create, store, and publish information. Provides mechanisms for version control and approvals of documents in the review process.*
Live feed - Provides a place to post and share content.*
Mobile - Provides a customizable ServiceNow interface for mobile devices.*
Reporting - Provides the capability to create and share reports and dashboards.*
Service Catalog - Displays a listing of the goods and services that Customer provides within the enterprise to its employees and contractors.*
Service level management - Establishes and monitors status of service contracts and service level agreements between the organization and its customers or third party service providers.*
Skills management -Assigns configured competencies to groups or users.*
Survey management - Allows for polling and collection of data including configuration for specific events and/or conditions.*
Password reset - Provides the capability to reset User’s passwords that are stored and pre-authenticated in the credential store within Customer’s instance of the subscription service.*
Team Development - Allows developers to work in parallel on the same feature or release by providing the capabilities to share code and resolve collisions between ServiceNow development instances.*
Human Check*